LIMITED LIFETIME MANUFACTURING WARRANTY
We certify that the Moissanite gemstone or Lab Grown Diamond you have received is a genuine Windsor Gemstone unless otherwise stated. Our Moissanite & Diamond jewelry is handcrafted with precious metals by skilled artisans. At Windsor Gem Company, our goal is for you to be our customer for life, so standing behind our products is our number one priority. Every Windsor piece is created with love and backed by a limited lifetime warranty so you can rest assured that your jewelry is covered.
We believe in being totally transparent with you. Let's get down to the details of the two main types of damage and our warranty coverage.
Incidental Wear and Tear: Normal wear and tear. This damage can occur gradually over time. This can be classified as but is not limited to scratches and dents in metal, stone chips, missing pavé stones, loose prongs, rhodium fading, head tilting, and minor band reshaping.
Purposeful or Excessive Damage: Major damage that could occur due to improper care. Major damage can be classified as but is not limited to: severely mis-shapen bands, severed bands or heads, broken prongs, or damage that would require a full setting recast. Our team recommends avoiding sleeping, working out, showering or water activities, strenuous activities such as sports or manual tasks, or contact with chemicals and cleaning solutions while wearing your piece. Good care will provide more life to your ring. This is an every day piece and should be treated like one. We do provide insurance appraisals with all pieces and highly recommend insuring your ring for total peace of mind.
Our Warranty Over Time
Phase One: 90 day Manufacturing Warranty + Lifetime Warranty on Center Stones
- All repairs are covered complimentary excluding purposeful or excessive damage.
- Phase One begins the day that the purchaser receives the piece.
- Center stones at a value of over $500 are not covered and must be properly insured for replacement using the provided insurance appraisal
- All Center Stones have lifetime warranty for color and brilliance.
Phase Two: At Cost For Life
- All repairs are covered at cost excluding purposeful or excessive damage.
- At cost means that you pay exactly what it costs for the repair to be completed, no additional fees. We are never interested in making a profit from repairs.
- Phase Two begins as soon as the unlimited warranty expires after 90 days
Any work done on Windsor Gem Co. pieces by outside jewelers will effectively void the warranty. This is because most jewelers aren't specialized with our settings or stones, and we can never guarantee the workmanship of others. Our team is always here to help with any repair needs and are always an email away!
Our warranty is only valid to the original purchaser/owner of the piece. Windsor Gem Co. pieces purchased by a resale method do not have a warranty attached to the new ownership parties.
Returns and Exchanges
With our pieces, everything we do is completely custom from start to finish. Every detail is made with your personal preferences in mind, so it can't be returned or exchanged because it's made just for you. Custom, made to order pieces are classified as any items purchased directly with our design specialist team or any item purchased from the website outside of the In Stock Now section.
In Stock Now pieces are returnable or exchangeable as long as they are in new and unworn condition. To be eligible for this, please email info@windsorgemco.com within 3 days of receiving your order. A 20% restocking fee will be reflected in your refund and any resizing charges paid are not refundable. Items must be unused and in their original packaging. We reserve the right to refuse any exchange or return if we believe the items are intentionally damaged or misused.